- What are the trading hours of your platform?
The market trading hours are from Sunday 21:00 GMT till Friday 21:00 GMT during the Day Light saving times. During winter time trading hours are from Sunday 22:00 GMT till Friday 22:00 GMT. However, some of instruments are available only during specific hours. For trading hours of each instrument please click here.
- Why is the platform closed during the weekend?
The Xtrade platform is closed over the weekend because all the underlying financial instrument markets are closed.
- How can I start trading?
Please go through our Education Center and please note that you are recommended to not trade until you are completely comfortable with our platform. Then you can simply log in to your account and start trading.
- Is there any risk in trading?
Trading in FX and CFDs involves risks of loss, especially due to the leveraged nature of the trading. Please click here to read our full risk warning. The information contained in this website and disclosure documents is of a general nature only, and does not take into account your personal circumstances, financial situation or needs. You should consider our Client Agreement carefully, and seek independent advice before deciding whether trading in such products is suitable for you.
- What do I need to be able to trade?
You will need a computer or a mobile device (supporting iOS, Android or Windows software) with a high-speed internet connection and a funded trading account. We highly recommend you go through our education center prior to your first trade.
- What is leverage and what leverage do you offer?
Leverage allows a large trade position to be initiated with a small margin deposit. The amount of leverage available to a trader varies, with magnification of up to 400:1
For example 100:1, meaning that currency trades worth $100,000 can be made with a margin deposit of $1,000. Leverage allows the use of credit to trade amounts larger than your deposit.
- Are there disadvantages to trading on leverage?
While leverage enables you to control a large amount of capital with a small deposit margin, it can also expose you to outsized negative price movement.
- Can I change leverage?
You cannot change the default leverage ratio.
- What is a pip?
A pip is the smallest unit of change in a financial instrument's price ratio (rate of a currency pair).
- What is a spread?
The spread is the difference between Bid and Ask prices.
- What do "long" and "short" positions mean?
Long position - when the client is buying the asset and a short position when the client is selling the asset.
- How do I calculate a value of 1 pip?
Amount of Base Currency * Pips = Value in Quote Currency
Value of 1 pip in EUR/USD= 1 Lot (100 000 €)*0.0001= 10 USD
Value of 1 pip in USD/CHF= 1 Lot (100 000$)*0.0001=10 CHF
Value of 1 pip in EUR/JPY=1 Lot (100 000 €)*0.01= 1000 JPY
- What is a slippage?
Slippage may occur during periods of high market volatility, usually caused by important economic news. It results in your position being executed at a different rate than that you specified; closed at the next available price.
- How can I manage risk in volatile markets?
The best way to manage your risk during volatile markets is to ensure your account is sufficiently margined at all times. Several precautionary measures are recommended:
✔ Monitor the status of your open positions.
✔ Specify a stop-loss to limit downside risk.
✔ Keep your account funded in excess of your required margin.
- What is a limit order?
Limit orders are take-profit orders to buy or sell a set amount of a financial instrument at a specified price or better.
- How I can see my trading history?
Please log in to your trading account, then click Account Options > Funds Management > Monetary History or Activity Report
- What is "Take Profit" and "Stop Loss"?
Stop losses and take profits are both orders, which are placed in the market to close an open position. "Stop Loss" is to prevent further adverse price movement and “Take Profit" is to gain from advantageous price movement.
- How do I set a stop loss or take profit?
Access the Edit Position pop up dialog:
- Create a Take Profit position by selecting Close at profit and specifying a triggering Rate or Amount
- Create a Stop Loss position by selecting Close at loss and specifying a triggering Rate or Amount
- Will I be notified if I am subject to a margin call?
Xtrade will inform premium clients in case of margin calls. Your margin is monitored in real time, providing you with the benefit of knowing where you stand at all times. Margin calls can cause a closure of your opened positions in case your available margin deposit drops below margin requirements for that particular instrument.
- What's the meaning of the expiration date in the details tab?
Some instruments are traded based on underlying futures contracts. Those instruments have a specific expiry date at which all the open deals/limit orders are closed.
- Where can I find the expiration date of specific instruments?
For those instruments which have expiration dates, you can simply click the Details tab associated with the instrument.
- What is a trend?
A trend is the general direction of a market or of the price of an asset, and trends can vary in length from short to intermediate, to long term.
- What is the meaning of support and resistance levels?
In technical analysis, support and resistance are concepts that the movement of a security price will tend to stop and reverse at predetermined price levels.
- What is the available balance and why it is different from the equity?
Available Balance: Amount available to be used as Initial Margin.
(Equity) – (Used Margin)
Equity: Deposits - Withdrawals+ Bonus + Closed P&L + Open P&L
- What is the M. Margin? How it is used?
To keep your new position open, the equity in your account must exceed the total Maintenance Margin Level. The Maintenance Margin Level requirements are specific to each financial instrument. Xtrade always displays the Maintenance Margin level for each individual instrument.
- What is the P&L?
Total Profit & Loss denominated in account's base currency.
- Where can I find my cancelled deals/ Limits?
Click on Account Options > Funds Management > Monetary Report
- What is the High/Low indicator?
It indicates the Highest Bid and Lowest Ask reached during the present trading day.
- What prevents me from opening trades?
Trades can only be initiated if there is sufficient equity funded and during hours in which the underlying financial instrument is also traded on a public exchange.
- Where can I find the trading hours of a specific instrument?
Click the instrument "Details".
- How can I lower my minimum trading lot?
Please contact our Customer Support for direct assistance.
- How can I add an instrument to my favourite list?
Click the instrument's Star icon.